🔒 Our Commitment: bila cuci upholds a transparent and responsible privacy policy. We only collect data that is genuinely necessary and always ensure your information is handled with full integrity.
Introduction & Scope of This Policy
This Privacy Policy describes how bila cuci ("Platform", "We") collects, uses, stores, and protects your personal information when you use our services. This document applies to all bila cuci platform users, including visitors, registered members, and users of our mobile app.
Bila cuci understands that privacy is more than a legal formality — it is the trust you place in us every time you register, make a deposit, or play on our platform. We take that trust seriously and are committed to managing your data in a responsible, transparent, and secure manner.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. If you have any questions about how we handle your data, do not hesitate to contact our team.
Types of Personal Data We Collect
We collect various types of information depending on how you interact with the bila cuci platform. Below are the main categories of data we collect and the reasons for collecting them:
a) Registration & Identity Information
- Full name as stated in official documents;
- Date of birth for age verification purposes;
- Identity card number (MyKad) or passport number;
- An active email address and mobile phone number;
- Current residential address.
b) Financial Information
- Bank account or digital wallet details for deposit and withdrawal purposes;
- Deposit and withdrawal transaction history records;
- Information related to the source of funds where required for AML compliance.
c) Platform Usage Data
- Gaming history and wagering activity;
- Login records including time, date, and IP address;
- Device type, operating system, and web browser used;
- General location data based on IP address.
💡 Note: We do not store credit or debit card information directly on our servers. All card payments are processed through certified payment providers that comply with PCI DSS standards.
How We Use Your Data
Every piece of data we collect has a specific and legitimate purpose. bila cuci does not use your data for any purpose not stated in this policy. The following are the primary purposes for which your data is used:
- Account Management: To create, verify, and manage your account on the bila cuci platform;
- Transaction Processing: To process deposits, withdrawals, and all financial transactions efficiently and securely;
- Legal Compliance: To fulfil KYC, AML, and gambling regulatory requirements applicable in the relevant jurisdiction;
- Platform Security: To detect and prevent fraud, multi-account usage, and other suspicious activities;
- Customer Support: To provide accurate and effective assistance when you contact our support team;
- Service Improvement: To understand usage patterns and improve the overall user experience;
- Important Communications: To send notifications related to your account, security, or important changes to our terms.
We will not use your data to send third-party marketing materials without your consent. If you have consented to receive promotions from us, you may withdraw that consent at any time through your account settings.
Data Sharing & Disclosure
Bila cuci does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we may need to share your data with others to ensure the platform operates properly and remains legally compliant:
- Payment Service Providers: Information required to process transactions is shared with licensed payment providers such as FPX, Touch 'n Go, and GrabPay — solely for payment processing purposes;
- Game Software Providers: Minimum technical data may be shared with game providers to ensure smooth gameplay sessions and accurate recording of wins;
- Relevant Authorities: bila cuci will disclose data if required by law, court order, or a valid request from a regulatory authority;
- Audit & Security Partners: Independent audit firms and cybersecurity experts bound by strict confidentiality agreements.
⚠️ Important: All third parties with whom we share data are bound by strict data protection agreements and are required to handle your information in accordance with privacy standards comparable to our own policy.
Data Security Measures
Your data security is bila cuci's highest priority. We continuously invest in security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.
Key security measures we practise include:
- 256-bit SSL Encryption: All communications between your device and our servers are encrypted using the latest TLS protocols;
- Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their account;
- 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any unusual or suspicious activity;
- Penetration Testing: We conduct regular security tests involving independent security experts to identify and address any vulnerabilities;
- Internal Access Controls: The principle of least privilege is applied — staff may only access data necessary for their specific roles.
✅ Security Certificate: The bila cuci platform complies with industry-recognised security standards and undergoes regular security audits by accredited independent bodies.
Use of Cookies & Tracking Technologies
Like most modern websites, bila cuci uses cookies and similar tracking technologies to enhance the user experience and understand usage patterns on our platform.
There are several types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality;
- Performance Cookies: Help us understand how users interact with the platform so we can continuously improve the user experience;
- Functional Cookies: Store your preferences such as language, display settings, and personal preferences for your convenience;
- Analytics Cookies: Used to collect aggregated, anonymised usage statistics for internal analytics purposes.
You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some areas of the bila cuci platform.
Your Rights Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. bila cuci fully respects these rights and will assist you in exercising them:
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Available |
| Right to Rectification | Request corrections to inaccurate or incomplete data | Available |
| Right to Erasure | Request that your data be deleted (subject to legal requirements) | Available |
| Right to Object | Object to the processing of your data for direct marketing purposes | Available |
| Right to Portability | Receive your data in a machine-readable format | Available |
To exercise any of the above rights, contact the bila cuci support team via live chat within the platform or our official email. We will process your request within 14 business days from the date of receipt.
Data Retention Period
Bila cuci does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements.
- Active Account Data: Retained for the duration your account is active, plus the additional period required for audit and compliance purposes;
- Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements;
- KYC Records: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements;
- Activity Logs: Retained for 90 days for security and fraud investigation purposes;
- Session Cookies: Automatically deleted when you close your browser or log out of the platform.
When data is no longer needed and there is no legal requirement to retain it, bila cuci will securely delete or anonymise the data using methods that ensure it cannot be recovered.
Changes to This Privacy Policy
Bila cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any changes will take effect immediately upon publication on our website.
For significant changes that materially affect your rights, we will endeavour to notify you via in-platform notifications or your registered email at least 14 days before the changes take effect.
We encourage you to review this page regularly to ensure you always understand how bila cuci handles your personal data. The "Last Updated" date at the top of this page indicates when this policy was last revised.
📋 Continued use of the bila cuci platform following the publication of any updates to this policy constitutes your acceptance of the revised policy.
Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how bila cuci handles your personal data, we are here to listen and assist. We take all privacy-related feedback seriously and will respond promptly.
You may reach our privacy team through the following channels:
- Live Chat: Available 24/7 directly within the bila cuci platform — the fastest way to get a response;
- Email: Send your written enquiry to [email protected] — we will reply within 2 business days;
- Account Form: Use the "Privacy Settings" section in your account profile to submit data-related requests directly.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your jurisdiction.
✅ Our Promise: bila cuci is committed to responding to all privacy-related enquiries within the stipulated timeframe and ensuring your personal data remains safe and protected at all times.